30-Day Window
Return or exchange within 30 days of delivery
Free Returns
We provide prepaid return labels for eligible items
Easy Exchanges
Quick size or color exchanges available
Our Returns Promise
At TridentTee, we want you to love every purchase. If you're not completely satisfied with your order, we offer hassle-free returns and exchanges within 30 days of delivery. Our goal is to make the return process as simple and convenient as possible.
This policy covers all returns, exchanges, and related procedures for items purchased through our website or authorized retailers.
Eligibility Requirements
Items Eligible for Return:
- Items in original condition with tags attached
- Unworn, unwashed, and undamaged items
- Items returned within 30 days of delivery
- Items in original packaging when applicable
- Regular-priced and sale items (unless marked final sale)
Items NOT Eligible for Return:
- Custom or personalized items
- Items marked as "Final Sale"
- Undergarments and intimate apparel
- Items damaged by misuse or normal wear
- Items returned after 30 days
How to Return Items
Step 1: Initiate Your Return
Start your return process by logging into your account and visiting your order history, or contact our customer service team.
Online Return Portal:
Log in → My Orders → Select Order → Request Return
Step 2: Get Your Return Authorization
Once approved, you'll receive a Return Authorization (RA) number and prepaid return label via email within 24 hours.
What you'll receive:
- • Return Authorization (RA) number
- • Prepaid return shipping label
- • Return instructions and packaging guidelines
Step 3: Package Your Return
Carefully package your items with the RA number clearly visible. Include all original tags, packaging, and accessories.
Packaging Tips:
- • Use original packaging when possible
- • Include RA number inside the package
- • Ensure all tags are attached
- • Pack securely to prevent damage
Step 4: Ship Your Return
Attach the prepaid return label and drop off at any authorized shipping location or schedule a pickup.
Shipping Options:
- • Drop off at courier partner locations
- • Schedule free home pickup
- • Track your return shipment online
Exchange Process
Exchanges are often faster than returns and refunds. We offer exchanges for size, color, or style within the same product line, subject to availability.
Same-Price Exchanges
- • Different size of the same item
- • Different color of the same item
- • No additional payment required
- • Processed within 3-5 business days
Price-Difference Exchanges
- • Exchange for higher-priced item (pay difference)
- • Exchange for lower-priced item (receive credit)
- • Subject to stock availability
- • Payment processed securely online
Processing Times & Refunds
Timeline Overview
Refund Methods
- • Credit/Debit Cards: Refunded to original card (5-10 business days)
- • Digital Wallets: Refunded to original wallet (3-7 business days)
- • Net Banking: Refunded to original account (5-10 business days)
- • Cash on Delivery: Bank transfer or store credit (7-14 business days)
Return Shipping Information
Domestic Returns (India)
- • Cost: Free for eligible returns
- • Carriers: BlueDart, Delhivery, Ekart
- • Transit Time: 2-5 business days
- • Tracking: Full tracking provided
- • Pickup: Free home pickup available
International Returns
- • Cost: Customer responsibility
- • Carriers: DHL, FedEx, UPS
- • Transit Time: 7-14 business days
- • Customs: May apply duties/taxes
- • Documentation: Required for customs
Return Address
TridentTee Returns Center
Warehouse No. 15, Sector 18
Gurugram, Haryana 122015
India
Note: Always use the prepaid return label provided. Do not send returns to our corporate office.
Special Circumstances
Defective or Damaged Items
If you receive a defective or damaged item, we'll provide a full refund or replacement at no cost to you, regardless of the 30-day window.
For defective items:
- • Contact us immediately upon receipt
- • Provide photos of the defect/damage
- • We'll arrange immediate replacement or refund
- • No return shipping required in most cases
Wrong Item Received
If we sent you the wrong item, we'll correct the mistake immediately at no cost to you.
We'll handle:
- • Free return of the incorrect item
- • Priority shipping of the correct item
- • Full refund if correct item unavailable
- • Compensation for any inconvenience
Late Delivery Returns
If your order arrives significantly late due to our shipping delays, you may be eligible for extended return periods.
Extended return window:
- • 30 days from actual delivery date
- • Automatic approval for late delivery returns
- • Free return shipping provided
- • Priority processing for refunds
Customer Support
Our customer service team is here to help with any questions about returns, exchanges, or our policies. We're committed to resolving any issues quickly and fairly.
Email Support
Returns: returns@tridenttee.com
General: support@tridenttee.com
Response Time: Within 24 hours
Languages: English, Hindi
Phone Support
Toll-Free: XXX-XXX-XXXX
WhatsApp: +91-XXXX-XXXX-XX
Hours: Mon-Sat 9 AM - 8 PM IST
Sunday: 10 AM - 6 PM IST
Live Chat Support
Get instant help with our live chat feature available on our website. Our trained representatives can assist with return requests, order status, and policy questions.
Policy Updates & Legal Information
Policy Changes
We reserve the right to update this returns and exchanges policy at any time to reflect changes in our business practices, legal requirements, or to improve customer experience. Any changes will be posted on this page with an updated revision date.
Consumer Rights
This policy is in addition to your statutory rights under Indian consumer protection laws. Nothing in this policy affects your legal rights as a consumer, including your right to receive goods that are as described, fit for purpose, and of satisfactory quality.
Dispute Resolution
If you have any concerns about our returns process that cannot be resolved through our customer service team, you may contact our management team or utilize consumer dispute resolution mechanisms available under Indian law.